Saudi Prepaid Data Roaming Add-On Bundles

Frequently Asked Questions

+ What is Saudi Prepaid data roaming add-on service?

Saudi Prepaid data roaming add-on is a data roaming package that allows DST’s EASI Prepaid mobile subscribers to utilise data whilst roaming in Mobily, Saudi Arabia. This provides subscribers with the convenience of not needing to change their Sim Card.

+ Will Saudi Prepaid data roaming add-on packages also be available if I use it in other countries apart from Saudi Arabia?

No, the Saudi Prepaid add-on packages is only applicable and available when you are roaming in Saudi Arabia only.

+ What network should I manually select on my device in order to be applicable for Saudi Prepaid data roaming add-on packages?

EASI subscribers must only select Mobily as the only preferred network in order to be applicable.

+ What other requirements do I need in order to subscribe to data roaming add-ons?

You can purchase data roaming add-ons if you have a sufficient credit balance of the selected package. You may call DSTCare151 before your travel for assistance.

+ How do I subscribe to a Saudi Prepaid data roaming add-on?

Simply subscribe by dialing *110# where you will be directed to a menu of the available add-ons. Please refer to the provided steps prior to purchase.

+ How will I know if my purchase has been confirmed and is successful?

You will receive a flash message as confirmation of your data roaming add-on activation. To keep track of your balance and validity, you can dial *110#. Alternatively, we advise you to also screenshot the flash message to be kept as a reminder. An SMS will be sent to you confirming your purchase.

+ How long will I be able to use the data roaming add-on while being overseas?

The 10-day plan validity is 240 hours after purchase, regardless of the time zone. Example: If you purchased your data roaming add-on in Saudi Arabia at 1 pm it will expire in the next 10 days by 1 pm Saudi Arabia Time.

+ What if I can’t connect to the network carrier that I selected upon purchasing data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network and APN is correctly set as ‘dst.internet’. If the problem persists, please call DSTCare +6738987151 for further assistance.

+ How do I check the data balance of my Saudi Prepaid data roaming add-on subscription?

You may check your data balance by dialling *110#.

+ What number do I call if I encounter any problems while using the international service while abroad?

If you are overseas, please call DSTCare151 at +6738987151 (normal roaming charges apply).

+ For any further assistance with regards to data roaming add-on subscriptions, who may I contact?

You may contact DSTCare151 or visit your nearest DST Branch. Details of disputes need to be provided no later than 3 months after incident.