Innovation Challenge:
How can DST improve its customer service?

Name *
A detailed explanation of your idea, which will help DST improve its customer service, including implementation steps, etc.
List all the units or departments that will be affected by this idea.
How much budget would be required to implement this innovation?

Note: Your innovation will be judged based on its impact on the challenge, revenue, profit, benefit to users, size of target market, feasibility and how fast it can be implemented, among others.