What is the migration fee from 3G sim card to 4G sim card?

All upgrades from 3G or 3.5G to 4G are currently free until further notice.. You may visit the nearest DST branches to upgrade your simcard.

How do I know the speed I am getting on DST 4G service?

You can visit www.speedtest.net to check the speed of the service you are currently on.

When non-4G devices (smartTV/PS3/xbox/wii) connected to 4G wireless, Will there be any difference in terms of performance/speed?

The speed/performance that you will get on your non 4G compatible devices will depend on the capability of the non 4G device specifications. For example, if the device is only up to 3G capability, then it will only obtain the maximum 3G speed that the device is capable of.

Can I disable 4G on my smartphone?

Yes but it depends on the 4G smartphone device settings. Some smartphones allow users to manually change the settings to select the preferred network either 2G only, 2G and 3G only or 2G, 3G, 4G (preferred).

Please note that in the event where you wish to downgrade or go back to 3G service, you will need to terminate your 4G service and apply to a new 3G subscription plan.

Do I need to set/configure my 4G phone/device before using DST 4G service?

Internet and settings will be auto configured once your 4G SIM card is inserted into your phone/device.

Can I use DST 4G SIM card on my 4G compatible device I bought elsewhere?

As DST 4G network SIM cards will only be compatible with 4G compatible phones which support 1800 MHz frequency band, DST cannot guarantee the compatibility of devices purchased overseas or elsewhere to work on DST 4G network. You can refer to your phone vendor or phone manufacturer to check your device’s compatibility.

However, there are some phones that may be compatible but may not work on DST 4G network due to certain manufacturers’ restrictions.

Can I enjoy 4G service on a 2G or 3G compatible device?

You will not enjoy the benefits of 4G service on a 3G compatible phone, although you can still enjoy Voice Calls, SMS and Data using 3G network service.

4G service will only work exclusively on 4G compatible phones which supports DST 4G network. One obvious indication is to check with your phone vendor or phone manufacturer if your 4G compatible phone supports 1800 MHz frequency band.

Can I use DST 4G service to roam in overseas’ 4G networks?

DST is in the process of improving to make sure that you have a great experience on 4G service in Brunei, moreover at overseas.

Yes, can use your DST 4G device at our existing international roaming partners. However, your service will switch to 2G or 3G data coverage in the absence of 4G roaming coverage in certain countries.

How do I know if I am on 4G networks?

Your device will automatically select the strongest signal/network at the area you are in. Hence, your device may switch between 2G, 3G and 4G network coverage as you move around. You will see the network indication on your device screen “4G” when you are within 4G network coverage.

Please take note that different handset manufacturers may refer to both terms “4G”.

What can you do with 4G?

As 4G delivers enhanced online experience for work, for home and for play, you can enjoy seamless high-speed data experience when you carry out activities that include but are not limited to the following:

a) LOAD popular website such as YouTube, Twitter, Facebook and other data intensive applications.
b) CONNECT to your Social Media Apps.
c) PLAY live multiplayer games with your friends while outdoor.
d) DOWNLOAD chunky attachments from work e-mails.
e) STREAM video for leisure or conferencing.

What is the difference between 3G and 4G?

You will definitely experience the difference in data quality and features between 3G and 4G when you are gaming, streaming, downloading, or surfing the Internet. 4G is way faster than 3G in terms of internet connectivity.

Will I also enjoy better Voice Call quality?

DST 4G service caters to data-only network, which means you will enjoy higher speed data services. For Voice Calls or SMS, your phone service will switch you to either 3G or 2G networks. When you end your Voice Calls or SMS, your phone service will try to reconnect back to the 4G network automatically. You will notice that “3G” or “2G” icons appear on your phone screen during voice calls or SMS.

Hence, you will experience the same voice call quality as your normal “3G” or “2G” services.

What are the features and services I get to enjoy DST 4G service?

Click here for more info.

What are the things required to get started for DST 4G service?

1) 4G Compatible device (mobile phones, tablets or broadband devices)
2) 4G Subscription plan
3) 4G Simcard

Do I need to change my SIM card for DST 4G service?

Yes, you will need a 4G SIM card in order to connect to DST 4G service. Your existing 2G or 3G SIM cards will not work on the 4G network. Do visit any DST Branches to upgrade your SIM card. You will be charged a standard fee of B$10 for SIM card replacement.

How do I subscribe to DST 4G service?

Existing DST subscribers may upgrade to DST 4G service plan simply by upgrading their subscription plan to 4G subscription plan and upgrade your SIM card to 4G. Your mobile phone number will maintain. For new registration, please visit any DST branches (except DST Giant Rimba Branch).

Why does my bill cost higher even when I download the same apps as when I was on 3G service?

Consider the following tips to protect you from surprising bill shock:

a) Anticipate how much data you will need so you can pick the ideal subscription plan.
b) Be extra aware of how much data bonus is available in your subscription plan by dialing *400# (Postpaid) or *100# (Prepaid) to check your current data usage.
c) Should you need more data, you can always purchase data add-on package via https://dstmbb.dst-group.com (initial registration through DST Mobile Broadband Self Help Portal or any DST branches is required)
d) Always monitor your data usage by checking your DST MBB Self Help Portal at https://dstmbb.dst-group.com

Where in Brunei can I use DST 4G service?

As we are continuously updating and activating new sites, the network coverage is expected to expand. You may visit your nearest DST branches or call DSTCare 151 to check the availability of 4G network coverage at your area.

What can you do with 4G?

As 4G delivers enhanced online experience for work, for home and for play, you can enjoy seamless high-speed data experience when you carry out activities that include but are not limited to the following:

a) LOAD popular website such as YouTube, Twitter, Facebook and other data intensive applications.
b) CONNECT to your Social Media Apps.
c) PLAY live multiplayer games with your friends while outdoor.
d) DOWNLOAD chunky attachments from work e-mails.
e) STREAM video for leisure or conferencing.