PRIMA Samsung Contract Plan FAQs
What is Prima Samsung Contract Plans?
The Prima Samsung Contract Plans is a Prima subscription plan bundle with Samsung device above $200. The Samsung packaged plan is valid for DST new or existing Prima subscribers and Easi to Prima migration.
What do I benefit from the Prima Samsung Contract Plans?
- Entitle to discount on Samsung device based on your subscription plan.
- Receive Samsung Free Premiums Giveaway.
What is the contractual period for the Prima Samsung Contract Plans?
Prima Subscriber upon signing the DST Samsung package plan will be bound by the 24 months contractual period for the respective package plan.
– For existing, prima subscribers must convert their existing Prima Plan to 24 months contract plan.
Is it possible to subscribe to more than 1 Samsung Mobile Phone and Tablet?
Each Prima Subscriber is entitled to One Samsung Package Plan of 24 months contract. The subscriber can have another Prima Samsung Contract Plan once the contract expires.
How can I pay for the Prima Samsung Contract Plans?
You can pay the Mobile Phone or Tablet by Cash, Credit/Debit Card or through 0% bank installment with BIBD, Baiduri, HSBC and SCB.
What happens if there is an early termination of contract?
A penalty charges will be imposed according to the discount on Samsung device based on your subscription plan (e.g. $350 for Prima $55 contract plan).
PRIMA Samsung Contract Plan Product FAQs
Where can I subscribe to Prima Samsung Contract Plans?
Prima Subscriber can register for Prima Samsung Contract Plan from Samsung Experience Store Abdul Razak Gadong, The Mall Gadong and Seria branch.
What are the Samsung devices available for the Prima Samsung Contract Plans Subscription bundle?
Prima Samsung Contract Subscriber can choose any Samsung device above $200.00 with a single subscription.
What is the warranty period for the purchase of Samsung Mobile Phone and Tablet?
The warranty period is one (1) year from date of purchase or contract sign up for Samsung device.
All accessories (battery, charger and ear piece) included in the subscription package has a 6 months warranty against manufacture defects.
Free Samsung Premium accessories are excluded from the warranty.
Where can I send the Phone/Tablet for warranty repair?
The warranty repair is handled by DSTINCOMM. You can send the set for repair to:
Samsung Customer Service center
Unit 6 & 7, Blk D Abdul Razak Complex
Bandar Seri Begawan
Tel: 2430801 ext 555
For Customer service queries, you may email to firstname.lastname@example.org
What do I need to present for warranty repair?
You will need to present your original purchase receipt and warranty card.