Data Roaming Add-On Bundles

 
 

Frequently Asked Questions

+ What is the data roaming add-on service?

The data roaming add-on is a data roaming package that allows DST’s Prima postpaid mobile subscribers to utilise data whilst roaming (DST’s selected countries and roaming partner). This provides subscribers with the convenience of not needing to change their Sim Card.

+ As a Prima subscriber, will I be able to opt in to data roaming add-ons if my IDD and Roaming services have not been activated?

To enjoy our data roaming add-on, you must first activate your IDD and roaming services prior to leaving Brunei Darussalam. Kindly contact DSTCare151 for further assistance.

+ What other requirements do I need in order to subscribe to data roaming add-ons?

You can purchase data roaming add-ons if you have a sufficient credit limit balance of above $100. However, you will not be able to utilize the purchased add-on unless your IDD & roaming services are active. Please ensure that your IDD & Roaming services are active before leaving the country. You may call DSTCare151 before your travel for assistance.

+ How do I subscribe to a data roaming add-on?

Simply subscribe by dialing *410# where you will be directed to a menu of the available add-ons. Please refer to the provided steps prior to purchase.

+ How will I know if my purchase has been confirmed and is successful?

You will receive a flash message as confirmation of your data roaming add-on activation. To keep track of your balance and validity, you can dial *410#. Alternatively, we advise you to also screenshot the flash message to be kept as a reminder. An SMS will be sent to you confirming your purchase.

+ How long will I be able to use the data roaming add-on while being overseas?

(a) The 3-day plan validity is 72 hours after purchase, regardless of the time zone. Example: If you purchased your data roaming add-on in Malaysia at 1 pm it will expire in the next 3 days by 1 pm Malaysian Time. (b) The 6-day plan validity is 144 hours after purchase, regardless of the time zone. (c) 10-day plan validity is 240 hours after purchase, regardless of the time zone. (d)15-day plan validity is 360 hours after purchase, regardless of the time zone.

+ What will happen if my phone connects to another network operator which I have not subscribed to during my data roaming add-on subscription?

You will be charged with prevailing data roaming rates. It is advisable for you to manually select the right network operator prior to enabling your data roaming in your handset/device while at overseas.

+ What if I can’t connect to the network carrier that I selected upon purchasing data roaming add-on?

We advise you to restart your handset and to manually re-select the preferred network. If the problem persists, please call DSTCare +6738987151 for further assistance.

+ How do I check the data balance of my data roaming add-on subscription?

You may check your data balance by dialling *410#.

+ As a Prima multi-SIM subscriber, how can I subscribe to a data roaming add-on?

As a Prima Multi-Sim card subscriber, you may either: i. Subscribe using your Primary Sim card; or ii. Subscribe using your Supplementary Sim card; or iii. Subscribe with both Primary and Supplementary Sim card

We would like to remind you that any SMS correspondences will only be catered for Primary SIM card users ONLY.

+ If both the primary SIM card subscriber and supplementary SIM card subscriber have subscribed to data roaming add-ons, how will we be billed?

For Prima postpaid mobile multi-SIM card subscribers, primary SIM card subscribers AND supplementary SIM card subscribers will be billed separately when subscribing to data roaming add-ons and accumulated in your their main Prima multi-SIM card account.

+ What number do I call if I encounter any problems while using the international service while abroad?

If you are overseas, please call DSTCare151 at +6738987151 (normal roaming charges apply).

+ For any further assistance with regards to data roaming add-on subscriptions, who may I contact?

You may contact DSTCare151 or visit your nearest DST Branch. Details of disputes need to be provided no later than 3 months after incident.