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Purchase Data Add-On Packages

Avoid regular data charges when you run out of data by purchasing data add-on packages, and monitor data add-on usage by visiting the DSTMBB Self-Help portal at https://dstmbb.dst-group.com.

You can also dial *433# SEND if you're a postpaid user, or dial *133# SEND if you're a prepaid user.

 

 
 
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DSTMBB Self-Help Portal

+ How can I register for the DSTMBB Self-Help Portal?

Registration can be done at https://dstmbb.dst-group.com, or at your nearest DST Branch. Self-registration can be by following the steps below:

STEP 1

Click ‘Register Here’ at the login page

STEP 2

In the Self Help Registration page, please enter your DST Mobile number, CAPTCHA verification code and preferred message language and press the Registration button.

STEP 3

Once submitted, you will be returned to the Login Page. A temporary password will be sent to your previously entered DST Mobile number via SMS. Then please enter your previously entered DST Mobile number, your temporary password at the login page.

STEP 4

Once you have logged in with your a temporary password, you will then be prompt to change the password immediately before proceeding. Additionally you will also be required to choose your security question and its answer.

+ How do I purchase a data add-on package?

STEP 1.

Register to DSTMBB Self-Help portal.

STEP 2.

Click Purchase Add-On Data from the 4 available Tabs in the portal.

STEP 3.

Select desired Add-On package available

STEP 4.

Confirm purchase.

An SMS and/or email notification will be sent to your mobile number (alternative mobile number) and/or email confirming your purchase.

+ What are the requirements required to register to the DSTMBB Self-Help Portal?

A valid DST number is required to register to the MBB Self-Help Portal. However, if the registration is done over our DST branches, you are then required to complete our registration form.

+ Can I register with my GO!broadband number on my own?

No. We advise you to register your Go!broadband number at the nearest DST branches. Our counter personnel will assist in your registration to MBB Self-Help Portal.

+ What can I do on the DSTMBB Self-Help Portal?

Monitor Current Add on Data Package Usage

Monitor your current Add-On Data package usage that you've purchased. You will also be able to view the Start date and validity of the Add-On package

Configure Personal Notification

You can select the preferred language, set your alternative DST Mobile numbers, email address and change where the notifications will be received.

Purchase Dat Add-On Packages

Choose and purchase Add-On packages.

Personal Usage History

View the previous 12 months of historical Add On Data usage upon registration to DST MBB.

Additionally, you can also view your monthly data usage based on the internet activity classified as below;

Facebook - Facebook usage such as viewing Facebook page(s), status update and post, viewing pictures, streaming Facebook media content (audio and videos), uploading photos and videos, and Facebook chatting.

Youtube - Viewing Youtube page(s), streaming and downloading videos, and uploading video content

Instagram - Viewing Instagram pages (include viewing photos), streaming videos, uploading photos and videos.

Twitter - Viewing twitter page(s), twitting, uploading and viewing photos.

Whatsapp - Sending and receiving messages, upload media content (audio, photos and videos), downloading media content (audio, photos and videos).

Browsing - General internet browsing such as surfing the internet, viewing webpages (not listed above), uploading and downloading documents to/from webpages.

P2P - A short term for Peer to peer file-sharing application such as Bittorrent, Edonkey, Gnutella, Ares and etc

Others - Other internet activity not classified as above such as Skype, online gaming, radio streaming, video streaming other than Youtube and etc.

+ Will my temporary password expire?

No, the temporary password assigned to you has no expiry date. However it will become obsolete once you have entered new password upon the completion of your registration.

+ Will I be able to reset my password if I forget it?

Yes, at login page to DSTMBB Self-Help Portal, click the Forget Password button, enter your DST mobile number and answer the security question correctly. Your temporary password shall be sent via SMS or email.

+ If I forget my security question and/or its answer, will I still be able to reset my pasword?

Yes, you can call our DSTCare 151 to reset your password.

+ What should I do if I don't receive my temporary password?

If the temporary password is not received, subscribers can visit the nearest DST branches to re-register to Mobile Broadband (MBB) Self Help Portal.

+ What should I do if my login account is locked after 4 unsuccessful attempts?

Please visit your nearest DST branch to reset your password.

+ Can I set my alternative mobile number to another mobile operator's number?

No, only valid DST mobile number/line can be qualified as an “alternative number” to receive SMS notifications from the DSTMBB Self-Help Portal.

+ What should I do if I don't receive a notification after purchasing a data add-on package?

Similarly, if notification is not received after purchasing add-on data packages using the MBB Self Help Portal, you can call DSTCare 151 or go to your nearest DST Branch to confirm your purchase and registration.

+ What kind of notifications can I expect from the DSTMBB Self-Help Portal?

The main notifications that will/may be received from the DSTMBB Self-Help Portal are:

• Temporary password during your first registration.

• Temporary password requested after registration at one of our DST branches.

• The purchase confirmation of Add-On packages.

 

Data Add-On Packages

+ What is a data add-on package?

Add-On Data packages are Data packages that serves as a supplement to your existing data plan/bundle. Add-On Data packages are available our Prima, Easi and GO!broadband subscribers For more information please visit www.dst-group.com.

+ How do I purchase a data add-on package?

Data add-on packages can be purchased at https://dstmbb.dst-group.com, or by dialling *433# SEND if you're a postpaid subscriber or by dialling *133# SEND if you're a prepaid subscriber.

+ How will I be charged?

If you're a postpiad subscriber, data add-on package purchases are charged to your monthly bill. If you're a prepaid subscriber, the charges will be deducted from your available credit.

+ Can I have 2 data add-on packages at the same time?

No, each subscriber (alternatively per DST mobile number) shall only be allowed to have only (1) one Data Add-On package at a time.

+ Can I cancel my data add-on package subscription?

No, you cannot cancel your data add-on package after purchasing it.

+ How does the data add-on package validity work?

The validity period is measured/counted to the exact minute of the predetermined validity period of each package. For example, if the data add-on package is valid for 1 day (24 hours) and the time of the purchase is at 10:59 AM, then the Add On Data package will expire at 10: 59 AM the next day.

+ Will my data add-on package subscription be renewed once it expires?

No, the data add-on package subscription will not be automatically renewed upon its expiry.

+ Can I still use my data add-on package even if my prepaid credit is zero?

Yes, your data add-on package can still be utilized even though the Easi credit balance is zero.

+ Can I still use my data add-on package if my postpaid credit reaches its credit limit?

Yes, it can still be used even after your postpaid subscription has reach its credit limit.

+ What will happen to my data add-on package if my postpaid number has been barred?

In the event where your postpaid mobile number is barred, you will not be able to use your data add-on package until your mobile number is unbarred. Please note that the validity of your data add-on package shall still remain the same.

+ How can I check the balance of my data add-on package?

You can check your data add-on package balance by visiting the DSTMBB Self-Help portal, or alternatively you can dial *433# SEND if you're a postpaid subscriber or dial *133# SEND if you're a prepaid subscriber.

+ Will I be notified if my data add-on package has been fully utilized?

Yes, you will be notified through SMS once your data add-on package is 80% utilized, and once again when it is fully utilized. However, notification will not be sent upon the expiration of your aata add-on package. Please note that these SMS notifications will be sent to the number registered on the DSTMBB Self-Help Portal.